Frequently Asked Questions
Everything you need to know about our gourmet cookies and delivery.
How are your cookies shipped to ensure freshness?
Our cookies are baked fresh and immediately heat-sealed in moisture-proof packaging. We use expedited shipping methods to ensure they arrive at your doorstep in peak condition.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated selection of plant-based and gluten-friendly flavors. Please check the 'Specialty' section of our menu for full nutritional details and allergen information.
Can I track my cookie delivery?
Absolutely. Once your order is processed, you will receive a confirmation email containing a tracking number so you can follow your treats from our oven to your home.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a replacement or refund.
How should I store my cookies once they arrive?
For the best experience, store your cookies in an airtight container at room temperature for up to 5 days, or freeze them for up to 3 months. We recommend a quick 10-second warm-up in the microwave before eating.
Do you provide catering or bulk orders for events?
We love being part of your celebrations! We offer special pricing for corporate gifts, weddings, and large events. Please contact our concierge team for a custom quote.