Returns & Exchanges

Due to the perishable nature of our gourmet cookies, we are unable to accept physical returns, but we are committed to ensuring your total satisfaction with every bake. If your order arrives damaged or incorrect, please contact us within 48 hours for a replacement or store credit.

1

Document the Issue

Take clear photos of the packaging and the product immediately upon arrival to help us understand the quality concern.

2

Contact Support

Email our customer care team at [email protected] with your order number and the photos of your delivery.

3

Review Process

Our team will review your claim within 24 business hours to verify the condition of the perishable goods.

4

Resolution

Once approved, we will promptly issue a refund to your original payment method or ship a fresh batch of cookies at no extra cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing